Referring your patient to Cygnet

Although a referral is not required to see a Clinical Psychologist, the majority of our patients are referred through the Medicare Better Access system which covers the majority of the costs. General Practitioners (GPs) are required to formulate a Mental Health Care Plan. Psychiatrists are required to have a referral from a GP.

The following item numbers must be billed by the GP prior to a Medicare based referral:  2700 and 2701 apply to GPs who have not undertaken mental health skills training. 2715 and 2717 apply to GPs who have undertaken mental health skills training.  Please note that these item numbers must be billed prior to the first consultation with one of our Clinical Psychologists.

For Psychiatric referrals and multidisciplinary team-care service, a referral letter to Cygnet Psychiatry under item 291 is required (opinion & report).

Referring Through Medicare

The majority of referrals to Cygnet Clinic from General Practitioners are through a Mental Health Care Plan (GP-MHCP). Unlike other types of Care Plans (such as Chronic Disease Management Plans), a MHCP since 1 November 2017 has no expiry date. This effectively means a Mental Health Care Plan Review or a New Mental Health Care Plan is no longer required unless the patients condition has changed (e.g., depression then years later PTSD).

Patients are able to access a Clinical Psychologist for 10 sessions per calendar year (starting Jan 1 and ending 31 December). A MHCP review is optional after 6 sessions, however if a GP provides a cover letter asking for 10 sessions within a calendar year, then the Psychologist is obliged to give the GP written update reports (after 6th and 10th sessions) but a visit back to the GP after 6th is optional if the cover letter clearly requests 10 sessions.

To maximise the benefit and access to our service, we strongly encourage doctors (including GPs, Psychiatrists and Paediatricians) to utilise the suggested Cygnet Clinic Cover Letter/Referral Letter on this page. It is worthwhile creating a template based on the suggested cover letter in your Electronic Medical Records software for future use.

Download Sample Referral Templates

These templates are best integrated into your current practice management software.

Sample Mental Health Care Plan

Click on icon above to download the Health Department Template for MHCP.doc

Suggested Cover Letter

Click on icon above for our suggested cover letter to accompany the MHCP

Suggested Continuation Letter

This is a suggested letter (no new plan required) for subsequent calendar years

Sending the Referral to Cygnet Clinic

Fax the cover letter along with the MHCP to 9463 6311, through Healthlink ID: cygnetcl or email:

Workers Compensation and Motor Vehicle Accident Insurance

Cygnet Clinical Psychologists are highly experienced in assisting patients on Workers’ Compensation. A referral letter from a GP is required for our Clinicians to treat individuals with current Workers Compensation Claims. We require that this referral letter is also forwarded to the insurer so that the patient is covered for consultations and will not be liable for costs.
Motor Vehicle Insurance

Similarly, we are able to assist patients under MVA insurance claims. Again a referral letter from the treating GP is required, and a duplicate letter forwarded to the Insurance Commission of Western Australia.

National Disability Insurance Scheme (NDIS)

Cygnet Clinic has been registered with NDIS in Western Australia since the test site of NDIS in Midland was established. However, given the nature of our work, we only accept those with self-funded Clinical Psychology packages (or legal Guardian). This enables our clients to control the use of funds directly by holding the money and paying per session with a compliant NDIS plan in place.


    Q: Do you Bulk-Bill?
    A: No, unfortunately our bulk billing service for concession card holders has been replaced with a 50c gap for all Clinical Psychologists per hour. This requires a full up front payment of $125 to receive an on-the-spot rebate of $124.50. Those that can not afford 50 cents or the upfront $125 are encouraged to access PORTS services which is independently funded and of no cost to the patient. The PORTS service website is

    Q: Can a Psychiatrist or Paediatrician refer directly to Cygnet Clinic?
    A: Absolutely. Only a referral letter dated with your provider number is needed to refer to Cygnet Clinic under Medicare (a Mental Health Care Plan is not required). The referral letter is valid for 12 months.

    Q: How often do I need to do a MHCP?
    A: Recent changes to Medicare mean that you only require a single MHCP which does not expire (previously it was 2 years). A review plan is now optional. More information is availablehere

    Q: What is the gap for those not on concession?
    A: The gap is around $75 to $95 per 1 hour consultation with a Clinical Psychologist. Consultant Psychiatrist fees vary according to the requested service. Request form for Psychiatry Services availablehere

    Q: Can my patient choose their clinician?
    A: Yes, and we encourage patients to find the best fit for them. One of the advantages of Cygnet Clinic is the breath and depth of our Clinical Team.

    Q: Is there a difference between Psychologist and Clinical Psychologist?
    A: Yes, Clinical Psychologists have AHPRA endorsed title after completing an approved Master of Psychology (Clinical) degree after already completing a 4 year degree (total of 6 years). Admission into a Clinical Masters program is extremely competitive, with some universities accepting as few as 10 applicants per year.  After completion of Master of Psychology, the candidate must be accepted into an approved Clinical Psychologist Registrar program (and under direct supervision of a Clinical Psychologist Supervisor). The minimum training time for a Clinical Psychologist is 8 years. Clinical Psychologists with a doctoral degree such as a PhD may have upward of 11 years.

    The rebate for Clinical Psychologists under Medicare is higher at $124.50 versus $84.80 for Psychologists without endorsement. Clinical Psychologist often work in public health system and are found in Psychiatric in-patient and outpatient units working alongside Psychiatrists. Clinical and Neuropsychologists ascribe to the same diagnostic and classification system as Medicine, and as a result are more likely to be found in hospital based settings working in multidisciplinary teams alongside Consultant Psychiatrists.

    Clinical training is rigorous and acceptance into Masters is extremely competitive. However, this does not mean that Psychologists from other endorsed areas or Registered Psychologists are not just as valuable in providing psychological services to the community. We make no claim of superiority compared to other professional groups or levels of education in Mental Health training.  Cygnet is based on a multidisciplinary team base model as best practice for assisting all our patients.



    Keep in Touch

    Let us update you on changes in Cygnet Clinic and new initiatives in Mental Health treatment available in Western Australia (including updates to any changes to the Better Access to Mental Health Medicare System).

    During COVID-19, our phone and network providers are experiencing fluctuations in their capacity to provide services to an increase in demand. If you have trouble contacting us, please consider booking online or email