Where to get help

The recent pandemic has seen a wave of people seeking help for their mental health.  As with most private practices, we are limited by the availability of our clinicians and their current case load.  The demand for all private psychology services in Western Australia is pushed to capacity and waitlists have become commonplace.  

If you need help urgently, here we have compiled a list of mental health services that can help.

In an emergency, you should always call 000 for an ambulance to take you directly to hospital, especially if you are feeling at risk of harming yourself or others. 

Mental Health Emergency Response Line (MHERL)

Phone: 1300 555 788

Rural: 1800 676 822

This 24 x 7 triage service consists of professionals who can come to a person's home for emergency assessment. They can also provide advice about what to do in a crisis for health clients and their carers.


Phone: 13 11 14 - lifeline.org.au

National service 24 x 7 Crisis Support, Suicide Prevention & Crisis Support Lifeline offering a counselling service that respects everyone’s right to be heard, understood and cared for.

Suicide Callback Service 

Phone: 1300 659 467 - suicidecallbackservice.org.au

Click here to access Online Counselling

24 x 7 Suicide Call Back Service is a nationwide service that provides professional telephone and online counselling to people who are affected by suicide.

Crisis Care

Freecall: 1800 199 008

Phone: (08) 9223 1111

Please use the online registration form to contact Crisis Care outside of operating hours.

24 x 7 telephone service providing information, advice, support and intervention for people in crises and needing urgent help. Types of crises addressed by the service include child protection concerns, family and domestic violence, suicidal ideation and homelessness. Crisis Care Unit assists callers experiencing homelessness by providing information and advice. In exceptional and unforeseen circumstances, support is provided for callers to access short-term crisis accommodation.

Mental Health Online


Mental Health Online provides comprehensive and effective online services and programs free of charge. If you’re experiencing mental distress, their services can help you understand and address your needs through self-assessment, self-help and, if you choose, online professional support.


24/7 Anonymous Crisis Support Line: 135 247

Youth Helpline WA: 1800 198 313

The Samaritans provide 24 x 7 telephone access to suicidal and despairing people in Western Australia. Call if you are going through a crisis, worried about something, feel upset or confused, or you just want to talk to someone. 


Phone: 1800 552 002

Hours: 4.30pm – 8:30am Monday to Friday and 24 hours Saturday, Sunday and public holidays. During business hours you will be connected to your local community mental health clinic.

Rurallink is a specialist after hours mental health telephone service for people in rural communities of Western Australia. Rurallink gives easy telephone access to experienced community mental health staff, with a focus on supporting people with mental health issues. It is a confidential service that meets the needs of the community and delivering continuous care and support where needed. The service provides a single point of contact providing information, advice, assessment, and where required, referrals to other mental health services. 

National Domestic Violence and Sexual Assault Helpline

Phone: 1800 737 732 (1800 RESPECT) - 1800respect.org.au

Call 000 if you are in danger

24 x 7 confidential information, counselling and support service for people impacted by sexual assault, domestic or family violence and abuse.

Translating & Interpreting Service (TIS)

Phone: 131 450 - www.tisnational.gov.au

If you need an interpreter to help speak with any of the above services, please call TIS National to access immediate telephone interpreters. This is a 24 x 7 telephone service providing interpreting services to people who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients.

Keep in Touch

Let us update you on changes in Cygnet Clinic and new initiatives in Mental Health treatment available in Western Australia (including updates to any changes to the Better Access to Mental Health Medicare System).

If your are in need of help urgently, please call Lifeline on 13 11 14